Prof. Suresh Gupta is an adjunct faculty member teaching graduate courses in the The Tandon School of Engineering. He also teaches in the Executive MBA program at Baruch College. As the Managing Partner of S. Gupta and Associates, he is an active management consultant. His work experience has included lead partner with PwC Consulting, Capco, and North Highland, and VP at Bankers Trust and Citicorp Investment Bank, and Assistant Professor, Pace University. Dr. Gupta has a Ph.D. in Operations Management, M.S. in Operations Research and B.S. in Electrical Engineering. Suresh has in-depth expertise in operations strategy and management. He has led four research studies on global operating models, two of them in partnership with London Business School and Baruch College. He has published a number of papers on outsourcing, offshoring, financial services factory, payments and contact centers in journals such as Competition and Change, and Journal of Financial Transformation. He is also the author of a vest pocket book on Operations research. He has spoken at many industry conferences and a PBS television program on these topics. As a management consultant, Dr. Gupta has helped many clients in service and manufacturing sectors, in improving their business profitability, customer focus and operational agility by implementing new operating models. His clients have included Ameriprise, American Express, AT&T, Bank of America, Bell Labs, BNY Mellon, Bi-Lo, Citi, Credit Suisse, Dunn and Bradstreet, Engelhard Chemicals, Fidelity Investments, Morgan Stanley, Oppenheimer Funds, Paine Webber, Schwab, Supervalu, UPS, and Visa.
Education
Thapar Engineering College, Punjabi University, India1970
B.S. Honors, Electrical Engineering
T.I.P.I.E, Chennai, India1972
M.S., Industrial Engineering
Syracuse University1978
M.S., Operations Research
Columbia University Graduate School of Business1981
, Operations Management
Union Graduate School1989
Ph.D., Operations Management
Case Method Teaching I, Harvard Business School, 2016
Case Method Teaching II, Harvard Business School, 2019
Experience
S.Gupta and Associates
Managing Partner
From: April 2010 to April 2012
North Highland
Vice President
From: May 2014 to February 2015
S.Gupta and Associates
Managing Partner
Management Consulting Firm
From: February 2015 to present
Kurt Salmon
Partner
Partner-in-Charge, Banking Consulting Practice
From: May 2012 to February 2013
Oliver Wyman
Senior Advisor
From: June 2011 to May 2012
Capco
Partner
From: January 2005 to March 2010
PwC Consulting
Partner
From: May 1988 to September 2002
Publications
Journal Articles
• “Review and Positions: A Practitioner Perspective on 'Smarter Sourcing' in a Post-Crisis Environment,” Suresh Gupta, Competition and Change, Journal of Global Business and Political Economy, Aug 2011
• “Smarter sourcing in a post-crisis environment,” Suresh Gupta and Carmina Venditti, Journal of Financial Transformation, The Capco Institute, No. 27, Fall 2009
• “Mobilizing for the Next Wave of U.S. Payment Innovation,” Suresh Gupta, Rahul Kapur and James McCauley, Journal of Financial Transformation, The Capco Institute, No. 24
• “Seven Ways to Drive Your Customers Away,” Suresh Gupta, Rahul Kapur and Keith MacDonald, Journal of Financial Transformation, The Capco Institute, No. 21
• “Offshoring in Asset Management: Poised to Take-off,” Suresh Gupta, Deneb Shah and Darren Appannah, FSO magazine, Manalapan, NJ, Spring 2007
• “Financial Services Factory,” Suresh Gupta, Journal of Financial Transformation, The Capco Institute, No. 18, Nov 2006
• “Sourcing In The Banking And Financial Services Industries: Exploding Myths And Describing Emerging Best Practices,” Dr. Suresh Gupta, Dr. Phanish Puranam and Kannan Srikanth, published by Capco Research Institute in collaboration with London School of Business, June 2006
• “It’s No Longer Smart to Offshore,” Suresh Gupta, FSO magazine, Manalapan, NJ, Fall 2005
• “Models for Business Process Outsourcing to Offshore Locations,” Bill Irving, Shahin Shojay, and Suresh Gupta, the Financial Guide to Outsourcing in Financial Services, 2003, London, U.K.
• “Discovering the Endgame in the Offshore Debate,” Bill Irving, Shahin Shojay, and Suresh Gupta, Journal of Financial Transformation, The Capco Institute, No. 8, August 2003
• “It’s No Longer a Wave, It’s a Tsunami: Risks, Rewards and Tradeoffs of Offshoring,” Suresh Gupta, Journal of Financial Transformation, The Capco Institute, No. 8, August 2003
• “Pete at Night, Pradeep by Day,” Suresh Gupta, S., and V. Nidhin, Journal of Financial Transformation, The Capco Institute, No. 8, August 2003
• “Offshoring: Not Just for First Movers,” Suresh Gupta and Lilach Nachum, Journal of Financial Transformation, The Capco Institute, No. 8, August 2003
• Managing Change in Offshoring, 2003 Offshoring Survey, Suresh Gupta, Lilach Nachum, L., Ramdev Regulapati, Jay Singh, et al, The Paàras Group and Baruch College, The Weissman Cnter for International Business
• “It’s Offshoring Not Offshore Outsourcing,” Suresh Gupta, STP Forum Weekly Digest, Sep-Oct 2003
• Best Practices of Leaders in Offshoring, Suresh Gupta, 2002 Best Practices Survey, PwC Consulting
• “Riding the Offshoring Wave,” Suresh Gupta, PwC Consulting White Paper 2002
• “Best Practices in Call Center Outsourcing,” in Strategic Customer Care, Suresh Gupta and Gina B. Boulton (Vice President, American Express) McGraw Hill, 2000
• “Teleservices - The Last Outsource,” a White Paper, Suresh Gupta, Bob Largey, and Jay Singh, PwC 1999
• “How to Control Internal and Outsourced Customer Care,” Suresh Gupta, Bob Largey, and Jay Singh, Breakthrough Customer Service, Chapter 15, John Wiley & Sons Canada Ltd., Etobicoke, Ontario, 1997
• “Process Control in the Securities Industry,” Suresh Gupta, 1989, UMI Dissertation Services
Authored/Edited Books
Suresh Gupta, Operations Research (an introductory primer), Vol. 4, Facts on File, Detroit, 1983
Research/Patents
General/Collaborative Research
- Best Practice Business Models for Sourcing, a joint London School of Business and Capco Research Project, 2006
- Managing Change in Offshoring and Outsourcing, a joint Baruch College and Capco Research project, 2003
- Best Practices in Offshoring, PwC Consulting Reseach Survey, 2001 and 2000
Courses
- Lean Manufacturing (developed and taught since 2016): a practical course using the Harvard Case Method; all students complete a hands-on Lean Transformation project in lieu of a final exam. Past students have secured internships and full-time jobs by showcasing the projects they completed as a part of the course.
- Quality Management and Six Sigma (since 2018): a course developed and taught jointly with Professor Paul Linthorst. The course emphasizes hands-on learning using the Harvard Case Method as well as a term project in lieu of a final exam. Past students have completed Six Sigma certifications subsequent to taking this course (as well as lean Manufacturing). Many have secured employment on the strength of the two courses.