Rama investigates how technologies influence the identities and practices of vulnerable working communities, designing ways to enhance their work outcomes both in the United States and worldwide. As a mixed-methods researcher, he has made academic contributions in reputed venues such as CHI, CSCW, ICTD, and COMPASS. Rama also actively collaborates with NGOs (Teach for India, Karya) and companies (Google, Microsoft Research), fostering meaningful community impact in conjunction with his scholarly endeavors.